Tuffdesk Artificial Ivy Fence for Indoor and Outdoor Decor

Processing Time: Orders are typically processed within 1-3 business days. You will receive a notification once your order has shipped.

Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping times may vary based on your location and the selected shipping method.

Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of your order. Free shipping may be available for orders over a certain amount.

Delivery Times: Delivery times vary by location. Usually, domestic orders arrive within 5-10 business days, while international orders may take longer, depending on customs processing.

Tracking Information: Once your order has shipped, you will receive a tracking number via email to monitor your shipment's progress.

Tuffdesk Return Policy

Return Window: We accept returns within 15 days of receipt for unused and unopened items.

Return Process: To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with instructions on how to return the item.

Condition of Items: Returned items must be in their original packaging and condition. Any items that show signs of use or damage will not be accepted.

Refunds: Refunds will be issued to the original payment method within 5-7 business days after we receive the returned item. Shipping costs are non-refundable.

Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will arrange for a refund or replacement at no additional cost.

Exchanges: Currently, we do not offer exchanges. If you would like a different item, please return the original item and place a new order.

Customer Support: For any questions regarding our shipping or return policies, please feel free to reach out to our customer service team. We are here to help!